how to get my tickets from stubhub

3 min read 16-01-2025

Meta Description: Learn how to access your StubHub tickets! This comprehensive guide covers all methods – mobile transfer, print-at-home, and will-call – with troubleshooting tips for a smooth event entry. Get your tickets and enjoy the show!

Getting your tickets from StubHub is usually straightforward, but knowing the process beforehand can save you stress on event day. This guide will walk you through every method, from mobile transfer to picking them up at will-call.

Understanding Your StubHub Ticket Delivery Options

StubHub offers several ways to receive your tickets, each with its own advantages and disadvantages. The method available will depend on the seller and the event.

1. Mobile Transfer: The Most Common Method

How it works: Most StubHub tickets are delivered via mobile transfer. This means the tickets are sent directly to your StubHub account, accessible through the StubHub app or website. You'll typically receive them a few days before the event, but sometimes much sooner.
Advantages: Easy access, no need for printing, environmentally friendly.
Disadvantages: Requires a smartphone with internet access. Ensure your phone is charged!

How to Access Mobile Tickets:

Download the StubHub app: If you haven't already, download the StubHub app on your smartphone.
Log in: Log into your StubHub account using your email address and password.
View your tickets: Find the event in your "My Tickets" section.
Show your tickets: On the day of the event, open the app and show your mobile tickets to the venue's scanners.

2. Print-at-Home Tickets: A Classic Option

How it works: Some sellers provide print-at-home tickets. You'll receive a PDF that you can print and bring to the event.
Advantages: Familiar method, no technology issues at the venue.
Disadvantages: Requires a printer, risk of lost or damaged tickets.

How to Print Your Tickets:

Check your email: Look for an email from StubHub with your tickets attached as a PDF.
Print the tickets: Print the PDF on high-quality paper. Ensure all barcodes are clear and legible.

3. Will-Call Pickup: For Last-Minute Tickets

How it works: For some events, tickets may be available for will-call pickup at the venue's box office. You'll receive instructions on how to pick them up in your StubHub account.
Advantages: Option if mobile transfer or print-at-home aren't available.
Disadvantages: Requires a trip to the venue before the event, potential for lines.

How to Pick Up Will-Call Tickets:

Check your StubHub account: Locate the instructions for will-call pickup. This usually includes the specific location and required identification.
Bring valid ID: Bring a government-issued photo ID matching the name on your StubHub order.
Arrive early: Allow ample time to pick up your tickets before the event begins.

Troubleshooting Your StubHub Ticket Issues

Q: I haven't received my tickets yet. What should I do?

A: Check your StubHub account and your email inbox (including spam folders). Contact StubHub customer support if you still haven't found them.

Q: My mobile tickets aren't working. What can I do?

A: Ensure your phone is charged and connected to the internet. Try restarting your phone or app. Contact StubHub customer support if the problem persists.

Q: My print-at-home tickets are blurry. Should I still use them?

A: Try printing them again on better quality paper. If the barcodes are still illegible, contact StubHub customer support immediately.

Enjoy the Show!

By understanding these methods and troubleshooting tips, you can ensure a smooth ticket acquisition process and focus on enjoying your event. Remember to check your StubHub account regularly for updates and contact their customer support if you have any questions. Have a fantastic time!