how to cancel membership on eharmony

Everly

3 min read

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18-01-2025

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Meta Description: Tired of eHarmony? Learn how to cancel your subscription easily. This comprehensive guide walks you through the cancellation process on desktop and mobile, offering tips and troubleshooting advice. Don't get stuck paying for a service you don't use! Cancel your eHarmony membership today!

Introduction:

eHarmony, a popular dating site, offers various subscription plans to help users find their perfect match. However, life changes, and sometimes you need to cancel your membership. This guide provides a clear, step-by-step process for canceling your eHarmony subscription, whether you're using a desktop computer or a mobile device. Knowing how to cancel your eHarmony membership ensures you're not paying for a service you no longer need.

Canceling Your eHarmony Membership on Desktop

1. Access Your Account:

First, log in to your eHarmony account using your registered email address and password. Make sure you're logged into the correct account before proceeding.

2. Navigate to Account Settings:

Once logged in, locate your account settings. The exact location might vary slightly depending on the website's current design. Look for a profile icon, a gear icon, or a link labeled "Settings," "My Account," or something similar.

3. Find the Subscription Management Section:

Within your account settings, find the section related to your subscription or billing. This might be labeled "Subscription," "Billing," "Membership," or a similar term.

4. Initiate Cancellation:

You should find an option to cancel your subscription. It may be clearly labeled "Cancel Membership" or "Cancel Subscription." Click this option.

5. Confirm Cancellation:

eHarmony may ask you to confirm your cancellation. They might try to retain you by offering deals or asking for feedback. Carefully review any information presented and proceed with the cancellation if you're sure.

6. Cancellation Confirmation:

Once you've confirmed, you should receive a confirmation message. This message may be an email or an on-screen notification. Save a copy of this confirmation for your records.

Canceling Your eHarmony Membership on Mobile (iOS & Android)

The process for canceling on mobile apps is similar, but the exact location of settings might differ slightly depending on your operating system (iOS or Android) and the app version.

1. Open the eHarmony App:

Launch the eHarmony app on your smartphone or tablet.

2. Access Your Profile:

Tap your profile icon (usually a picture of you).

3. Locate Account Settings:

Find the "Settings," "My Account," or similar section.

4. Manage Your Subscription:

Look for the menu item related to your subscription or payment information. This might be called "Manage Subscription," "Billing," or "Membership."

5. Cancel Your Subscription:

Tap the button to cancel your membership. Again, eHarmony may attempt to retain you, so carefully review any information presented.

6. Confirmation:

Confirm the cancellation and save any confirmation messages received.

Troubleshooting Cancellation Issues

• Can't find the cancellation option: If you're having trouble locating the cancellation option, try contacting eHarmony's customer support. Their contact information should be readily available on their website or within the app.
• Unexpected charges: If you cancel and still see charges, check your bank or credit card statement carefully. If you believe you've been improperly charged, contact eHarmony immediately to dispute the charge.
• Automatic renewal: Be aware that subscriptions often automatically renew. Make sure you cancel before the renewal date to avoid additional charges.

Frequently Asked Questions (FAQ)

Q: What happens to my profile after cancellation?

A: Your profile will remain active until the end of your current billing cycle. After that, it will be deactivated and will no longer be visible to other users.

Q: Can I reactivate my membership later?

A: Generally, yes. However, the terms and conditions may vary.

Q: Will I receive a refund?

A: eHarmony's refund policy varies. Carefully review their terms of service for details regarding refunds. Contact customer support if you have questions about refunds.

Conclusion:

Canceling your eHarmony membership doesn't have to be complicated. By following these steps, you can easily manage your subscription and avoid unnecessary charges. Remember to check your account regularly and cancel before your renewal date to ensure a smooth process. If you encounter any issues, don't hesitate to contact eHarmony's customer support for assistance.