how to cancel an order on newegg

Everly

2 min read

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29-01-2025

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Newegg is a popular online retailer for electronics and computer parts. But what happens if you need to cancel an order after you've placed it? Don't worry, it's possible, but the process depends on the order's status. This guide will walk you through how to cancel a Newegg order, step by step.

Understanding Newegg's Cancellation Policy

Before diving into the cancellation process, it's crucial to understand Newegg's policy. Generally, you have a short window to cancel an order, typically before it ships. Once it's shipped, cancellation becomes significantly more difficult, often requiring a return instead. The specific timeframe varies depending on the item and current order volume. Always check your order confirmation email for specific details about your order's cancellation window.

How to Cancel a Newegg Order Before it Ships

This is the easiest scenario. If your order hasn't shipped yet, you can usually cancel it directly through your Newegg account. Here’s how:

1. Log into your Newegg account: Go to the Newegg website and sign in using your registered email address and password.

2. Access your order history: Locate your order history section. This is usually found under "My Account" or a similar tab.

3. Find the order you want to cancel: Identify the specific order you wish to cancel from your order history list.

4. Locate the cancellation option: Each order typically shows options to view details, track shipment, and—crucially—cancel. Click on the "Cancel Order" button or a similar option.

5. Confirm cancellation: Newegg will likely prompt you to confirm your cancellation request. Follow the on-screen instructions to complete the process. You'll usually receive a confirmation email once the cancellation is processed.

What if you can't find the "Cancel Order" button? Contact Newegg customer support immediately. Providing your order number will speed up the process.

How to Cancel a Newegg Order After it Ships

Cancelling a shipped order is significantly more challenging. Newegg typically won't cancel a shipped order. Instead, you'll have to refuse the delivery or return the package once you receive it. This involves a return shipping process, which may require paying return shipping costs. Refer to Newegg's return policy for detailed instructions.

Refusing Delivery

If the order has shipped and you don't want it, you can refuse the delivery when the courier arrives. This prevents the package from being accepted and should initiate a return. However, ensure you understand Newegg's policy on return shipping fees when refusing delivery. Sometimes, the return shipping cost might still fall to you, depending on the situation.

Contacting Newegg Customer Support

If you're having trouble cancelling your order through your account or if your order status is unclear, contacting Newegg's customer support is essential. They can provide guidance based on your specific order situation. You can find their contact information on the Newegg website, usually under a "Help" or "Customer Support" section.

Tips for a Smooth Cancellation:

• Act quickly: The sooner you request a cancellation, the higher your chances of success, especially before the order ships.
• Keep your order confirmation: This will provide all the necessary information needed for cancellation or return.
• Understand the return policy: Familiarize yourself with Newegg's return policy, especially regarding shipping costs and return windows.

By following these steps, you can effectively navigate the process of cancelling a Newegg order. Remember, prompt action is key to a successful cancellation. Always prioritize checking your order status and contacting customer support if needed.