altered state return policy

3 min read 25-02-2025

Altered State, known for its trendy and affordable clothing, has a return policy that's generally straightforward but has some nuances. Understanding their policy before you buy can save you potential hassle later. This guide breaks down everything you need to know about returning items to Altered State.

What is Altered State's Return Policy?

Altered State generally accepts returns of unworn and unwashed merchandise within 30 days of the purchase date. Items must have all original tags attached. This applies to both online and in-store purchases.

Important Considerations:

Proof of Purchase: You'll need your original receipt or order confirmation email as proof of purchase for returns. Don't throw it away!
Final Sale Items: Certain items are marked as "final sale" and are not eligible for return or exchange. Pay close attention to this designation before purchasing.
Damaged or Defective Items: Altered State will accept returns of damaged or defective items, even outside the standard 30-day window. Contact customer service for assistance with these situations. They may request photos of the damage.
Online vs. In-Store Returns: While the policy is largely the same, in-store returns might be processed a bit quicker. Online returns often involve shipping the item back.

How to Return an Item to Altered State

The return process varies slightly depending on whether you purchased online or in-store.

Returning an Online Purchase:

Initiate a Return: Visit Altered State's website and locate their return portal. You'll typically need your order number and email address to begin the process.
Print a Return Label: The website will generate a prepaid return shipping label. Some cases may require you to cover the return shipping costs; check the specific instructions provided.
Package Your Item: Carefully repackage the item in its original packaging, if possible. Include the return label and any necessary paperwork.
Ship Your Return: Drop off your package at the designated shipping carrier location.
Track Your Return: Keep an eye on the tracking information to ensure your return is received by Altered State.

Returning an In-Store Purchase:

In-store returns are typically much simpler. Just bring the item, along with your receipt or order confirmation, to any Altered State store location. Their associates will assist you with the return process. Remember to check if the store location has any specific return policies beyond the general guidelines.

What Happens After You Return an Item?

Once Altered State receives your return, they'll process it. This can take a few business days. You'll typically receive a refund to your original payment method. Be patient, as processing times may vary depending on factors such as order volume and shipping times. Check your order status online or contact customer service if you have questions.

Altered State Return Policy FAQs

Q: Can I exchange an item instead of getting a refund?

A: Altered State's policy primarily focuses on refunds. Exchanges are usually handled by returning the item and placing a new order.

Q: What if my item arrives damaged?

A: Contact Altered State customer service immediately. They'll likely ask for photographic evidence of the damage. They may arrange for a replacement or a full refund.

Q: What is Altered State's return shipping policy?

A: For online returns, Altered State often provides a prepaid return shipping label, although this may depend on the circumstances. Check your return instructions for details. In-store returns do not involve return shipping.

Q: How long does it take to get my refund?

A: The refund processing time varies but generally takes a few business days after Altered State receives the returned item.

This information is for guidance only. Always refer to Altered State's official website for the most up-to-date and accurate return policy details. Their website is the ultimate authority on their return procedures.